FAQ

Frequently Asked Questions (FAQ)

How to Use and Remove Flat Back Earrings?

Separating the Studs

  1. Grip the earring at the base (not the back).
  2. Gently unscrew the front piece by turning it counter-clockwise.

Inserting the Studs

  1. Push the flat backing of the earring through your ear piercing.
  2. Hold the backing in place with one hand.
  3. Gently screw on the front piece by turning it clockwise.

Removing the Studs

  1. Hold the flat back securely in place.
  2. Gently unscrew the front piece by turning it counter-clockwise.
  3. Pull the earring away carefully to avoid dropping any parts.

Helpful Tips

  • Always handle the earrings gently to avoid dropping or misplacing any components.
  • Make sure to grip the earring securely while unscrewing or inserting.

Why Is My Huggie Earring Not Clasping?
If your Huggie earring is not clasping properly, it might be a bit loose. You can fix this by gently nudging or pushing the curved post upwards, which should allow the clasp to click securely again.

I Lost One of the Earrings in My Pair. Do You Sell Individual Earrings?
Most of our earrings are sold in pairs, and we generally do not offer single earrings for purchase. However, you can check the specific product listing description for any exceptions. If you have any further questions, our customer service team is happy to assist you.

What Do I Do if I Receive the Wrong Item in My Order?
We apologize for any inconvenience caused. To resolve the issue:

  1. Take a photo of the incorrect item.
  2. Contact our care team within 14 days of delivery, sharing the photo.
    We’ll help determine the best course of action.

I Received the Right Product, but in the Wrong Size/Style/Color.
We apologize for any inconvenience. Please:

  1. Take a photo of the item you received.
  2. Share the photo with our customer care team within 14 days of delivery.
    For sizing issues, kindly provide a photo of the item laid out with a reference for length.

What Should I Do if My Order/Product is Damaged?

  1. Check our 90-day warranty policy to see if the item is covered.
  2. Take a clear photo of the damage.
  3. Contact our care team with the photo or files, and we'll help resolve the issue.

What Can I Do if My Item Doesn't Fit or Isn't True to Size?
We apologize for the inconvenience. If your item doesn’t fit:

  1. Contact our care team for assistance.
  2. For necklaces and bracelets, please take a photo of the item laid out with a ruler for reference.

My Order is Marked Delivered, but I Haven’t Received It.
If your order is marked as delivered but you haven't received it:

  1. Double-check your delivery address.
  2. Ask neighbors or building management if the package was left with them.
  3. Wait a couple of days to see if the package arrives.
  4. Contact the carrier if you still can’t find your package. For USPS, submit a missing mail search request.

Taking these steps will help resolve any delivery issues.